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Homepage Grid (HD, cropped, 16:9 thumbnails) Help, Andre, Help!

DesignBoi1's Avatar


05 Dec, 2015 08:06 PM

Hi Andre & crew!

Thank you for a beautiful, functional, reliable theme and great support. Aware was the 2nd theme I ever bought, been using it since 2012. I cannot seem to eliminate the hole in my grid. My UPLOADS folder and all if its files' permissions are set to 777 and I have regenerated my thumbnails more times than a an old Timelord from Gallifrey(1) .

I want to keep the 16:9 aspect ratio but don't care what size is required for me to create the thumbnails. (I currently just crop to 188X105).

Emergency, emergency, calling Doctor Andre, come right away!(2)

The site is located at

(1) Doctor Who
(2) Bewitched

Thank you,


  1. Support Staff 1 Posted by Andre Gagnon on 05 Dec, 2015 11:32 PM

    Andre Gagnon's Avatar

    Hah, funny! :) Hopefully this will be...right what the doctor ordered!

    However, I'm trying to load your site and it seems as if a maintenance page is up, so I can't see the issue. Is there a way I can get by the maintenance page so I can see it? Thanks!


  2. 2 Posted by DesignBoi1 on 08 Dec, 2015 03:06 AM

    DesignBoi1's Avatar

    What? You cant help me just because I did a little thing like shut it
    down? Why, Andre, how are you going to keep your reputation as a miracle

    I can believe I did that!! OOoops.


    She's open a​gain to the public.


    Todd Robaldo

  3. Support Staff 3 Posted by Andre Gagnon on 08 Dec, 2015 05:34 PM

    Andre Gagnon's Avatar

    Hi Todd,

    It looks like your images are only 188px x 105px, but the thumbnail images need to be at least 301px x 251px. I think you'll need to reupload all your images and make sure they meet those minimum size requirements - then the grid should load without spaces. :)

    Let me know if you need any additional assistance,


  4. 4 Posted by DesignBoi1 on 09 Dec, 2015 05:34 AM

    DesignBoi1's Avatar

    I suspected as much but was surprised because it's worked for years at this
    size. Ill lechya know how it goes.


    Todd Robaldo

  5. Support Staff 5 Posted by Andre Gagnon on 09 Dec, 2015 03:18 PM

    Andre Gagnon's Avatar

    Sounds good. Let me know. Thanks Todd!


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